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r678 operates under a defined legal framework that sets out the terms applying to your account, the content you access, and the transactions you make. Whether you are reviewing your rights or checking what applies in your eligible region, this page is where those answers live.
Our legal position is straightforward: the terms published on this site apply from the moment you create an account, and they continue to govern every interaction you have with our platform — from placing a sports market on Cricket Livebets to funding your wallet through bKash, Upay, or Bank Transfer. These terms exist to protect both sides. They define what we commit to delivering and what you agree to when you access the platform. Availability of r678 depends on your local law and the eligible regions we serve. We do not make representations about legal access in jurisdictions where online wagering is restricted or undefined. If you are in Bangladesh and uncertain whether access is permitted under your local law, you should review the applicable rules before creating an account. Transactions processed through bKash, Upay, or Bank Transfer are subject to the same terms as all other account activity — no payment method carries a separate or more permissive legal standing. We update these terms when our operations change, and the version published at the time you act is the version that applies to that action. Queries about specific clauses can be directed to our support team through the contact routes on this page.
Understanding exactly where this policy applies helps you know what protections and obligations are relevant to you. The four areas below draw a clear line between what our legal terms cover directly and what falls outside that boundary. This is not an exhaustive legal document — for specific questions, always contact our support team.
All account registration, login, identity verification and session activity on r678 fall within this policy. We set the rules for how accounts are opened, maintained and, where necessary, suspended. Your obligations begin at account creation.
Deposits and withdrawals made through bKash, Upay, or Bank Transfer are covered by these terms. The policy governs what we process, how disputes are handled inside our platform, and what records we retain. Third-party payment processing rules sit with the payment provider.
Game content, odds data, sports markets and promotional notices published on r678 are governed by our terms. This includes content from studios active in our lobby such as Pragmatic Play, PG Soft and others. Third-party providers set their own content standards separately.
Links or references to external services — including payment processors, game providers and any partner networks — fall outside the scope of our policy. We are not responsible for external terms or data practices. Review each third party's own published policy independently.
You have several practical actions available to you at any point during your time with r678. First, you can review your own transaction and account activity records directly from your signed-in dashboard — no request needed. If you spot an error in your registered details, the account settings section lets you submit a correction; for details that require identity verification, our support team walks you through the required steps. Raising a question about how a specific clause applies to your account is always permitted — send it through our published contact route and we will respond with a policy-level answer rather than a generic reply. Requesting removal or amendment of certain account data is handled through a formal support request, and we process those in line with the version of our terms active at the time of the request. These actions are available regardless of which payment method you use — bKash, Upay, or Bank Transfer accounts all carry the same entitlements.
Open your signed-in account dashboard to see your full transaction history, active session details and any notices attached to your account. No support request is required for this step.
Minor profile corrections are made directly in account settings. Changes that affect identity verification — such as your registered name or national ID details — require a support request with the relevant documents.
If a specific clause in our terms is unclear, contact support through the routes listed on this page. We answer policy questions with reference to the published terms, not generic scripted responses.
Formal requests to amend or remove account data are submitted via support. We handle each request against the terms version active on the date of submission and confirm the outcome in writing through your account.
Policy questions deserve a direct answer, not a redirect loop. We publish the contact routes below so you know exactly where to send a legal or account query. Each route reaches our support team — the same team that handles account access, transaction disputes, and policy clarification requests.
Open the live chat widget from any page on r678 while signed in. Use this route for urgent account queries, including policy-related access questions that need a prompt reply.
Send detailed policy questions, data amendment requests or formal dispute notices to our support email published on the Contact page. Email is the appropriate route for written records of your request.
The Help Centre within your signed-in account lists policy articles, step-by-step account processes and escalation paths for unresolved queries. Start here before escalating to a direct contact route.
We take the operational side of this policy seriously — not just the text of it. Below are the four areas where our handling practices are most relevant to your account, covering how data is stored, how cookies work, how account security is maintained, and how long we keep records.
Account data you submit at registration — including details used to verify bKash, Upay, or Bank Transfer transactions — is stored under access controls. We do not share your personal account data with third parties outside of what is required to process your transactions or comply with applicable legal obligations.
We use cookies to keep your session active, remember your account preferences, and measure how the platform performs. You can review and adjust cookie settings in your browser at any time. Disabling functional cookies may affect how certain account features work on mobile and desktop.
Your account is secured through a password you set at registration, combined with verification steps we apply during login and for significant account changes. If you believe your account has been accessed without your knowledge, contact support immediately through live chat or email.
We retain account and transaction records for the period required by our operating terms. After that period, records are removed from active systems in line with our data handling procedures. To request a copy of your records before deletion, submit a formal request via email support.
The questions below cover what real account holders ask when they are reviewing the legal terms for the first time or returning after an account action. If your question is not here, reach us through the contact routes listed in the support section above.
Access to r678 depends on your local law and the eligible regions we serve. We do not make claims about legal access in restricted jurisdictions. Review the rules applicable in your location before creating or continuing to use an account on our platform.
The version of our terms published on this site at the time you take an action is the version that governs that action. If we update the terms, we publish the new version here. Continued use of your account after a published update means you accept the revised terms.
Send a formal data request to our support email published on the Contact page. Include your registered account details so we can verify your identity. We process requests in line with the terms version active on the date of submission and confirm the outcome in your account.
Yes. Deposits and withdrawals made through bKash, Upay, or Bank Transfer are all governed by the same account terms. No payment method carries a separate legal standing. For disputes related to a specific transaction, contact support with your transaction reference.
Minor corrections are made in account settings while signed in. Changes that affect identity verification require a support request with relevant documents. Our support team confirms when the correction has been applied and whether any follow-up verification is needed.
We retain account and transaction records for the period defined in our operating terms, even after account closure. After that retention period, records are removed from active systems. Request a copy before closure by submitting a formal email to our support team.