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r678 is clear about what data we collect, why we collect it, and how you can control it. Your information — including payment records from bKash, Upay, or Bank Transfer — is handled under the terms set out on this page, subject to your local law and eligible regions.
When you open an account with r678, we collect the information needed to operate that account: your registration details, login activity, transaction records, and device identifiers. Payment records connected to bKash, Upay, or Bank Transfer appear in your account history and are retained as part of our transaction log. We do not sell your personal information to third parties for their own marketing purposes. Data collected through your account is used to process deposits and withdrawals, verify your identity where required, and respond to support requests you raise directly with us. Cookies and similar technologies are used to keep your session active and to understand how pages are navigated — you can adjust cookie behaviour through your browser settings at any time. We retain account records for as long as your account remains open and for any period required by applicable rules in the regions where access is available. Access to this platform and the scope of data processing that applies to you depends on your local law and the eligible regions we currently serve. If any part of this policy changes, we will update this page and note the revision date so you can see what has been amended.
This policy governs the data r678 processes directly through your account, your transactions, and your activity on our platform. It does not extend to services, websites, or payment processors that operate outside our direct control. Understanding the boundary helps you know who to contact when a question arises.
All data tied to your r678 login — registration fields, session activity, password changes and device recognition — falls inside this policy. We control and are responsible for how that information is stored and used.
Deposit and withdrawal records processed through bKash, Upay, or Bank Transfer are logged in your account wallet. Our policy covers how we store those records; each payment provider's own terms govern what happens on their platform.
Pages you browse, game categories you open, and search or filter actions you take within the platform generate usage data. We use this to improve navigation and keep the session working correctly — not to build a profile for external sale.
Links to external services, wallet apps, or verification tools that redirect you outside r678 are governed by those services' own privacy terms. We recommend you review them before submitting data there.
Your account gives you direct access to much of the information we hold about you. Transaction history, account details, and registered contact information are all visible once you log in. If something looks incorrect — a name, a registered mobile number, or a payment record — you can update certain fields directly from your account settings page. For corrections that require our involvement, or if you want to understand more about what data we hold, raising a request through our support route is the right path. We aim to acknowledge data queries as they come in and respond with the information or action needed. Where your local law provides specific data rights — such as the right to request a copy of your records or to ask us to delete information — you can exercise those rights by contacting us directly. Eligibility for specific rights depends on applicable rules in your region.
Log in and open your account dashboard. Transaction history, registered contact details and session records are visible there without needing to contact support.
Update your registered mobile number, email or account name from the account settings page. For fields locked against self-editing, submit a correction request through the support channel.
If you want to know what specific data we hold, why we hold it, or how long it will be retained, contact us through the support route published on this site and describe your question clearly.
Where your local law grants a right to erasure, you can request it by contacting us directly. We will confirm what can be actioned and what must be retained under applicable rules.
If you have a question about how your data is handled, need to correct something we hold about you, or want to raise a concern about this policy, the routes below are the ones published on this site. Use the channel that works best for you — we will route your message to the right place.
Open the live chat widget from any page inside your account. Describe your data question clearly and the team will respond. This is the fastest route for account-specific queries.
Send your data or privacy question to the support email address listed in your account help section. Include your registered account details so we can locate your record without delay.
The help section inside your account lists published policy documents, correction request steps, and common data questions. Check there first — many questions are answered without needing to contact the team.
We apply access controls and standard security practices to the data stored in your account. Your payment method details — whether linked to bKash, Upay, or Bank Transfer — are not stored in plain form on our servers. Cookie data is session-scoped by default and can be adjusted through your browser. We keep account records for as long as your account is active, and we are transparent about what triggers a retention period. If your account is closed, we retain only what applicable rules require us to.
Only authorised internal roles can access account records. We do not share your registration data or transaction history with external marketing parties. Access to account data is logged for audit purposes.
Cookies keep your session active and help pages load your preferences correctly. You can clear or restrict cookies through your device browser at any time without losing your account credentials.
Transaction records from bKash, Upay, and Bank Transfer are stored in your account wallet log. We do not store full wallet credentials on our platform side. Each payment rail's own security standards apply to their end of the transaction.
Account data is retained while your account is active. After closure, we keep only what applicable regional rules require. You can ask us to confirm the retention period that applies to your account by contacting support.
These are the questions we hear most often about how your data is handled, what rights you have, and how to get in touch if something needs attention.
We collect the details you enter during registration — name, contact information and device data — along with your login activity and transaction records. Payment references from bKash, Upay, or Bank Transfer appear in your wallet log. We collect only what is needed to run your account.
Yes. Log into your account and open the account dashboard. Transaction history, registered contact details and session data are visible there. For a full data summary, contact us through live chat or email and we will confirm what is held against your account.
We do not sell your personal data. We share data only where needed to process your transactions — for example, passing a payment reference to bKash or Bank Transfer to complete a deposit — or where required by applicable rules in your region.
We keep your data for as long as your account is active. After you close your account, we retain only what applicable regional rules require us to hold. Contact support to ask about the specific retention period that applies to your account.
You can update your registered mobile number, email and display name from the account settings page. For fields that cannot be changed directly — or if a transaction record looks wrong — raise a correction request through live chat or email support and describe what needs to be fixed.
This policy applies to data r678 processes through your account, wherever you access the platform. Whether this platform is available to you and what specific data rights apply depends on your local law and the eligible regions we serve. Check the terms and any local legal guidance relevant to your situation.